Refund & Cancellation Policy

Last updated: 8 August 2026

Try before you pay

Every person gets 24 hours of full access, free, with no card required. We built it that way deliberately: you should know exactly what you are buying before you pay for it.

Cancelling

• You can cancel at any time. There is no minimum term and no cancellation fee.
• When you cancel, your access continues until the end of the period you have already paid for. It is not cut off immediately.
• To cancel, write to [email protected] from your account email, or use the manage-subscription link in your receipt. We will confirm in writing.

Refunds

Situation	What we do
You were charged in error, or charged twice	Full refund, promptly. Just tell us.
You paid but never received access	Full refund, or we fix the access — your choice.
Annual plan, cancelled within 14 days, little or no use	Full refund.
Monthly plan, cancelled within 14 days, little or no use	Full refund.
You simply changed your mind later in the period	No refund for the current period, but you keep access until it ends and are not billed again.
Account terminated for a serious breach of the Terms	No refund.

"Little or no use" means you have not completed a substantial part of a course or issued a certificate. We apply this in good faith rather than looking for reasons to say no.

How refunds are paid

Refunds are returned to the original payment method through Stripe, normally within 5–10 business days depending on your bank. Bank transfers (Aani) are refunded to the originating account.

Organisation licences

Organisation and white-label agreements are governed by their own written contract, which takes precedence over this page.

Still not right?

If you feel you have been treated unfairly, write to [email protected] and ask for it to be reviewed. We would rather refund a person than argue with them.